TOMTOM MYDRIVE CONNECT SERVER BUSY UPDATE

I recently had cause to contact support because I could not get my new to me GO Camper to log in. At the time there was a big bright red banner across the top of the Forum saying that the System was down and that they were trying to sort it out.

TOMTOM MYDRIVE CONNECT SERVER BUSY UPDATE

Recently lots were complaining that they could not update their Maps etc or that their units would not log into the TT servers. There are always people complaining about things on the Forum its the nature of the beast. Previously you got to speak with someone in Holland who could immediately refer and get either information or authorisation to solve a query, not so now, my recent couple of hours on the phone to 'customer support' confirmed they are working to very strict guidelines and when asking to speak with someone in authority the reply was that her supervisor had instructed her on what to do.Įven when trying to get an instant answer to a purchase query gets a delay, I'm still waiting for an answer for a query placed on the 15th.Īlso the normal wait I've experienced before getting an assistant is circa 15-20 minutes listening to less than interesting muzak. One thing that has become very obvious to me with this latest issue, is that their support structure is far less user friendly than it used to be, now obviously Asian based and simply an outpost. The only stuff I can find on their forum is quite a few others experiencing the same frustrations I have. Dougaitken, you seem to be pretty knowledgeable on things TomTom, do you have any suggestions as to my problems.

Tomtom mydrive connect server busy